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Privacy Policy Account Information

We collect and process account data to operate the casino lobby, live tables, sportsbook and payment flows. This policy explains what information we gather, how we use it, and the rights you hold under applicable data-protection frameworks where they apply.

Account DataPayment RecordsDevice InformationCookie UseYour Rights
BBVIP Privacy Policy Account Information
SECURITY MEASURES

How We Protect Your Information

We use SSL encryption to secure data in transit between your device and our servers, and databases are encrypted at rest. Access controls limit which staff can view personal records, and all administrative actions are logged for audit trails. Two-factor authentication via SMS OTP protects your login, and payment verification through bKash, Nagad and Rocket PIN codes adds another layer of security for wallet transactions.

Encryption Standards

All connections use TLS 1.2 or higher to encrypt account credentials, payment details and session tokens. Database fields containing sensitive information are encrypted at rest using industry-standard algorithms.

Cookie Management

We use session cookies to keep you logged in, preference cookies to remember language and layout choices, and analytics cookies to track page visits. You can disable non-essential cookies in your browser settings without losing core account functions.

Data Retention

Account and transaction records are retained for seven years after account closure to meet legal and audit obligations. Game-play logs are kept for shorter periods, typically one year, unless required for dispute resolution or regulatory reporting.

Third-Party Services

Payment processors like bKash, Nagad and Rocket handle wallet transactions under their own privacy policies. Game providers may collect play data to operate slots and live tables; their privacy notices are linked in the game lobby.

PRIVACY ENQUIRIES

Contact Us About Your Data

If you have questions about what information we hold, want to update your details, or need to exercise a data-subject right, reach us through live chat or email. Our team will verify your identity using your registered mobile number before discussing account specifics or making changes to your records.

Live Chat Open the chat widget in the account menu to ask about data access, correction or deletion requests. An agent will confirm your mobile number and walk you through the process in real time.
Email Support Send privacy enquiries to the support address listed in your account dashboard. Include your registered mobile number and a clear description of your request so we can verify and respond within a few business days.
Account Settings Review and update your email, mobile number and marketing preferences directly in the account-settings panel. Changes take effect immediately and are reflected in our records within minutes.

Privacy Policy FAQ

We collect your mobile number, email address and chosen password during registration. Payment transactions add wallet identifiers and timestamps. Device data like IP address and browser type help us secure your account and detect unusual activity.

Contact support via live chat or email with your registered mobile number. We will verify your identity and provide a data export or process your deletion request within a few business days, subject to legal retention requirements.

We do not sell or rent your data. Payment processors like bKash, Nagad and Rocket handle transactions under their own policies, and game providers may collect play data to operate slots and live tables. Their privacy notices are available in the lobby.

We use session cookies to keep you logged in, preference cookies for language and layout settings, and analytics cookies to measure traffic. You can disable non-essential cookies in your browser without losing core account features like deposits or game access.

Account and transaction records are retained for seven years after closure to meet audit and legal obligations. Game-play logs are kept for one year unless needed for dispute resolution. You can request deletion where local law permits after that period.

Payment transactions are encrypted end-to-end using TLS. We do not store your wallet PIN; verification happens directly with bKash, Nagad or Rocket. Transaction records in our database are encrypted at rest and access is restricted to authorised staff only.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.